Spherenomics Global Contact Centers v. Vcustomer Corp.
Plaintiff Spherenomics Global Contact Centers sued defendant vCustomer Corporation for breach of a non-solicitation agreement, breach of implied covenant of good faith and fair dealing, promissory estoppel, and unjust enrichment. Spherenomics, a provider of outsourced call-center services, alleged that VCC, its subcontractor, improperly solicited and secured a long-term contract with their mutual client, Fingerhut, in violation of their November 2002 agreement. While the court found that VCC indeed breached the non-solicitation provision, it ultimately ruled in favor of VCC. The court concluded that Spherenomics failed to prove by a preponderance of the evidence that VCC's breach directly caused Spherenomics to suffer damages, specifically lost profits, deeming such claims too speculative to be recoverable under New York contract law or equitable theories.