Darrah v. Friendly Ice Cream Corp.
Plaintiff Marsha Darrah sued Friendly Ice Cream Corporation alleging retaliation and constructive termination in violation of the Family Medical Leave Act (FMLA). Friendly moved to compel arbitration and for summary judgment, arguing Darrah failed to utilize their Open Door Policy as a condition precedent to arbitration. The court found that Darrah fulfilled her duty to engage in the Open Door Policy by bringing her grievances to management. However, Friendly failed to fulfill its duty by not engaging in the policy in good faith, effectively repudiating the arbitration agreement. Consequently, the court denied Friendly's motions to compel arbitration and for summary judgment.